Terms & Conditions

Business Name: HGV StartPoint Ltd

Phone: 07542095812

Street address: 41a Clayton Villa

City: Maltby

Postal code: S66 8HX

REFUND & RETURNS

A full refund will be accepted if the customers changes their mind prior to any paid services received - e.g. before documents are sent to the customers address.

We will offer partial refunds based on accumulated costs associated to HGV StartPoint during services received. This is to be discussed at the point of request via email.

All refund offers are final. HGV StartPoint can refuse any refund at any point after paid services have been received by the customer.

Paid services do not include the time spent talking to/dealing with a representative when the full refund is offered.

Liability

The information we request from you must be accurate. We cannot accept liability for the delay in process if any of the information you give us is incorrect. We will do our best to fill in the forms on your behalf accurately and efficiently and must be aware of any changes to your personal circumstances if they arise.

Your Medical, Contact from the DVLA and your obligation to check the form

Information that a doctor/clinician might record about you. If in the course of the clinical

assessment or in response to any information provided or apparent the assessing doctor

determines that on balance, it is more likely that there is a problem than not, he is professionally

bound to record this. It is in your interests to address any health concerns which the doctor finds

clinical or other evidence of. Consequently, if, in raising a concern about your health and recording this, there is an issue with your license to undertake a role, no refund shall be made to you for the medical examination as the of the examination will have been fulfilled.

Reliance on information. We are providing a clinical assessment and not in any way in control for the decision of other parties on that information. We will not accept responsibility for or

otherwise be held liable for any subsequent losses which arise if your licence is delayed or refused

Contact made by the DVLA. If after completing a medical assessment, you receive contact from the DVLA requesting for a form to be recompleted / amended, you must inform us of this

immediately. We may request that you: (a) visit the clinic again to be seen by a doctor; and/or (b) send the original completed form back to us, so that a doctor can review and amend this as

appropriate.

You must check the form before submitting it. Whilst the doctors will use their reasonable

endeavors to complete a form accurately, there may be circumstances where the form is not

completed correctly. It is your full and sole responsibility to check the form for accuracy and

completeness before it is submitted to the relevant third part (such as the DVLA or local

authority). If you have any concerns / questions about a form or do not understand something please contact HGV StartPoint at any time to run through the information.

Appointments for eye tests & Blood Pressure

This clause applies if you have arranged an appointment for an eye

test.

(a) The eye test will be performed with a Snellen chart. This chart may be wall mounted or

portable. Please note you will receive a screening eye test to meet the DVLA requirements

and this is not the same as or equivalent to a formal assessment carried out by an optician

(who is fully equipped with the specialist examination equipment). If you do not

comfortably pass the screening assessment with one of our clinicians you may be referred

(in your best interests and in the interests of road user safety) to your optician to undertake

a formal and more advanced assessment. We will not be liable for any costs incurred by you

(e.g. the cost for an eye test with your optician) in such circumstances.

(b) If you fail your eyesight test the clinician will inform that your sight does not meet the

necessary criteria for the medical examination. In such circumstances, you may either: (i)

carry on with the rest of the examination and complete the form; or (ii) you can visit an

optician who will provide recommendations on corrective measures so that you meet the

criteria. For the avoidance of doubt, any subsequent medical examinations will be charged

for in full, in addition to the fee paid by you for the initial appointment to see our clinician.

4.7 Blood pressure. Your blood pressure will naturally fluctuate and may increase at times of stress

(which for some people, can be around the time of their medical assessment). We use calibrated electronic blood pressure monitors and transcribe the reading from those monitors exactly on to your form. We will not under any circumstance hold responsibility for or otherwise accept liability for any readings which exceed the DVLA standards of 179/99 mmHg. If your blood pressure exceeds either of these numbers you may be the subject of further investigation by the DVLA and this may delay the provisions of your license. The fee payable for your medical appointment includes the price of taking one blood pressure reading only. Any further readings are at the discretion of the clinician but are not mandated by the payment of the examination fee and we are not bound to offer serial blood pressure readings at your appointment.

Cookies & Privacy Policy

This is the website of: HGV StartPoint Ltd

We can be reached via e-mail: hello@hgvstartpoint.co.uk, or you can reach us by telephone: 07542095812

1. COOKIES

By using the website of you consent to the usage of data captured by the use of cookies. Cookies allow us to do multiple things to enhance and improve your browsing experience on our website. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.

We use cookies to track visitors to our website; these details are in no way personal or identifiable details and will never be shared. Our cookies are for the sole purpose of improving the performance of our website for you, the user; this includes allowing us to geo-target our users, to make websites more personal and relevant to you.

Below are the third party tools we use:

Google Analytics

Page views, source and time spent on website are part of the user website activities information we can see with this cookie. This information cannot be tracked back to any individuals as it is displayed as depersonalised numbers; this is in order to help protect your privacy whilst using our website.

Using Google Analytics we can take account of which content is popular, helping us to provide you with reading and viewing materials which you will enjoy and find useful in the future.

We also use Google Analytics Remarketing cookies to display adverts on third party websites to our past site users, based on their past visits. The data we collect will only be used in accordance with our own privacy policy and Google’s privacy policy.

Should you not wish for your website visits to be recorded by Google Analytics, you are able to opt-out with the addition of a browser add-on: tools.google.com/dlpage/gaoptout/

Google Analytics Advertiser

We use Google Analytics Advertiser Features, which helps us to better understand site visitors, via anonymised data. This can include collecting information from:

Google Display Network Impression Reporting

DoubleClick Platform integrations

Google Analytics Demographics and Interest Reporting

Remarketing with Google Analytics

This information is collected via Google advertising cookies and anonymous identifiers, in addition to data collected through the standard Google Analytics implementation. It allows us to understand what type of users visit the site, which then allows us to improve the website’s offerings for a better user experience.

Google AdWords

We use Google AdWords to see which pages led to our users submitting contact forms to us, which allows us to create a more effective marketing campaign, and make better use of our paid search budget.

DoubleClick

We use DoubleClick cookies and remarketing codes on our website to record user activity. The information we collect allows us to create targeted advertising in future work and across Google’s network of partners.

Website Optimiser

Our website optimiser uses cookies to remember your search history. The information collected is anonymous and not personally identifiable, and allows us to generate more relevant results for your searches in the future.

Call Tracking

We use Call Tracking to set dynamic phone numbers on our site. These help us identify how you found the website when you call us and allows us to identify the source that you used to find the website. It gives a better idea of our users’ requirements and lets us tailor our advertising methods in the future. If you phone us, your call may be recorded for training and quality purposes.

Visitor Tracking

We often record and monitor user’s behaviour around a website to analyse how we can improve its performance.

2. PRIVACY POLICY

For each visitor to our web page, our web server will not hold any information regarding the domain or email address.

If you supply us with your postal address you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding enquiries placed online.

If you do not want to receive emails from us in the future, please let us know by sending us an email at the above address.

3. PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from users in a variety of ways, including, but not limited to when users visit our site, subscribe to our newsletter or fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate: name, email address and phone number.

However, users may visit our site anonymously. We will only collect personal identification information from users if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.

Your personal information may be used to inform any promotional information sent to you about third parties that are deemed to be relevant to your needs. Unless we have your permission, or unless required to do so by law, we will never sell, distribute or lease any personal information to a third party.

4. HOW WE STORE & PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

Consumers can have any inaccurate contact information corrected by sending us an email at the above address.

5. SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

6. VARIATIONS TO THE POLICY

From time to time, we may use customer information for new, unanticipated uses that have not been previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes. For these new purposes, we will only use data collected from the time of the policy change forward. If you are concerned about how your information is being used, you should check back at our website periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us at the above address.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

For any further information regarding cookies, or our use of cookies, please visit: support.google.com/analytics/answer/2700409?hl=en-GB